Session notifications and reminders
When Classes notifies parents and members about new, cancelled and moved sessions and lessons, and when it sends reminders.
Ask ClassyKeeps parents and members up to date with schedule changes without the school writing separate messages.
Notifications appear in the app and, depending on the person's settings, can also arrive as a push notification or email.
Automatic notifications
- New session (new class scheduled), on creation, to everyone the session is for. If you add groups or people when editing, only the newcomers are notified.
- Cancelled or reinstated session: to everyone the session is for, except people who said they won't attend.
- Moved session (class rescheduled), when you change the date or time with Edit This Event.
- Removed session (class removed), when one session of a series is deleted.
- Upcoming session reminder: for a timed session, roughly 24 hours and 1 hour before the start; for an all-day event, once, the evening before (18:00 school time). It goes to everyone the session is for, except people who pressed Not Attending: they don't need to have pressed Attending. Not sent for cancelled sessions. Times are counted in the school's local time.
- New lesson: when a lesson is published, to everyone who confirmed or was recorded in the session's attendance.
- Shared note: when a staff member shares a note about you or your child.
- Sign-up change: when a member confirms or declines attending, the school owner gets a notification.
No notification
- changes made with Edit All Events (for example a new time for the whole series);
- deleting a whole series or a one-off session.
Manual reminder
On the Attendance page a staff member with the Manage events and their sessions permission can press Remind all N to remind everyone who hasn't yet said whether they're coming. You see Reminded N people. This reminder is sent even to people who turned off automatic reminders.
Good to know
Parents can turn individual notification types off in their profile: Settings › Notifications › Classes & Events (Upcoming Class Reminders, Class Cancellations, New Classes Scheduled, Class Reschedules, Removed Classes, Published Lessons, Shared Notes). The school owner also has Sign-up Changes under Organizer Notifications.
If a parent isn't getting reminders, check whether they pressed Not Attending for the session and whether they turned off Upcoming Class Reminders.
On this screen
Remind all button
Remind all {{count}}Sends a reminder to everyone who hasn't answered for a session today.
Remind all button
Remind all {{count}}Sends a reminder to everyone who hasn't answered for a session today.
Nudges parents to confirm whether their child is coming.
It is in the Sign-ups view of the Attendance page, in the column of people who haven't answered, and shows how many there are. The reminder goes to everyone on the session who pressed neither Attending nor Not Attending. On success: Reminded {{count}} people; on failure: Couldn't send the reminder. Try again. Requires the Manage events and their sessions permission.
Upcoming session reminder
Upcoming Class RemindersAn automatic notification shortly before a session you are signed up for.
Upcoming session reminder
Upcoming Class RemindersAn automatic notification shortly before a session you are signed up for.
Helps you not forget an upcoming session for you or your child.
Sent about 24 hours and about 1 hour before the start of a timed session (for an all-day event, once, the evening before), unless you pressed Not Attending or the session is cancelled. You don't need to have pressed Attending. You can turn it off under Settings › Notifications.
Frequently asked questions
When do I get a reminder about practice?
About a day and about an hour before the start, if the session is for you or your child, you haven't pressed **Not Attending** for it and haven't turned reminders off. You don't need to have pressed **Attending**.
I changed the time of the whole series. Were parents told?
No, changes made with **Edit All Events** don't send a notification. Let them know with an announcement.