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Online payments with Stripe

How the owner connects Stripe so members can pay charges and plans online.

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Step by step

  1. 1

    Open Organisation settings from the organisation picker in the menu.

  2. 2

    In the Online payments with Stripe section press Connect Stripe.

  3. 3

    Fill in the details Stripe asks for on the page that opens.

  4. 4

    Come back to the app and check that the Connected badge shows.

How it works

Connects the school to a Stripe payment account so members' online payments go straight to you. Without Stripe connected, members can't pay online.

Connecting lives in the Online payments with Stripe section of Settings, in the Payments group, and is done once. The section only shows to the owner, so only the owner can connect Stripe.

The first time you press Connect Stripe, a Stripe account is created for the school and Stripe's page opens in your browser. There you fill in what Stripe asks for, such as a bank account and identity documents. When you finish, or the link expires, Stripe sends you back to the app. If you didn't finish, press the button again, you continue with the same account.

The school counts as connected once Stripe has enabled both charges and payouts. Then the Connected badge replaces Not connected and the button disappears. Until the school is connected, members' pay buttons are disabled with the note “This organisation doesn't have an online payment method configured.”, and the Plans section on a group page is hidden.

Good to know

If Stripe later stops charges or payouts for a connected school, the owner gets an “action needed” notification (the Payment Account Issues type).

The Stripe fees, Terms and stripe.com links open Stripe's website outside the app.

On this screen

Connected badge

Shows online payments are switched on.

Confirms members can pay online.

Appears once Stripe has enabled both charges and payouts for the school.

Connect Stripe button

Opens the Stripe account setup.

Starts or continues connecting the school to Stripe.

Only the owner sees it, and only while the school isn't connected. While the link is being prepared the button is disabled and shows a spinner. Stripe's page opens outside the app.

Frequently asked questions

Why can't members pay online?

Most likely Stripe isn't connected or isn't finished. Check whether **Settings** shows the **Connected** badge. If not, the owner has to press **Connect Stripe** and complete Stripe's steps.

Can a staff member connect Stripe?

No. Connecting a payment account is available only to the school's owner.

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